Refund Policy

Our policy regarding payments, subscriptions, and refunds

Last updated: January 2025

Table of Contents

1. Refund Policy

Important Notice

All payments made to Qunvert are final and non-refundable. We do not offer refunds for any subscription plans, one-time purchases, or additional services.

At Qunvert, we maintain a strict no-refunds policy for all our services. This policy applies to:

  • Monthly subscription plans
  • Annual subscription plans
  • One-time purchases
  • Add-on services
  • Premium features
  • Setup fees
  • Training services

Why We Have This Policy

Our no-refunds policy exists for several important reasons:

  • We provide immediate access to our full platform and AI capabilities upon payment
  • Our services involve significant computational resources and AI processing costs
  • We offer comprehensive free trials and demos before purchase
  • This policy helps us maintain competitive pricing for all customers
  • It ensures fair treatment for all users and prevents abuse of our services

Before You Subscribe

We strongly encourage all potential customers to:

  • Take advantage of our free trial period
  • Test all features thoroughly during the trial
  • Contact our sales team with any questions
  • Review our documentation and feature list
  • Ensure your business needs align with our capabilities

2. Subscription Management

You have full control over your subscription and can manage it through your account dashboard:

Cancellation

You may cancel your subscription at any time through your account settings. When you cancel:

  • Your subscription will remain active until the end of your current billing period
  • You will continue to have access to all features until the subscription expires
  • No further charges will be made to your payment method
  • You will not receive a refund for the current billing period

Downgrading

You can downgrade your plan at any time:

  • Downgrades take effect at the next billing cycle
  • You will retain access to premium features until the current period ends
  • No refunds are provided for the difference in plan costs
  • Some features may be limited or disabled after the downgrade

Upgrading

When you upgrade your plan:

  • Upgrades take effect immediately
  • You will be charged the prorated difference for the current billing period
  • Your next billing date remains the same
  • All premium features become available instantly

3. Billing & Renewals

Automatic Renewals

All subscriptions automatically renew at the end of each billing period unless cancelled:

  • Monthly plans renew every month on the same date
  • Annual plans renew every year on the same date
  • You will be charged automatically using your saved payment method
  • Renewal notifications are sent 7 days before the renewal date

Payment Failure

If a payment fails:

  • We will attempt to charge your payment method multiple times
  • You will receive email notifications about failed payments
  • Your account may be suspended if payment cannot be processed
  • Service will be restored once payment is successfully made

Billing Disputes

For billing disputes or questions:

  • Contact our billing support team immediately
  • Provide detailed information about the disputed charge
  • We will investigate and respond within 5 business days
  • Legitimate billing errors will be corrected promptly

4. Payment Processing

Accepted Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • PayPal
  • Bank transfers (for enterprise accounts)

Payment Security

Your payment information is secure:

  • All transactions are processed through encrypted, secure channels
  • We use industry-standard payment processors
  • We do not store your full payment information on our servers
  • PCI DSS compliance ensures your data protection

Currency and Taxes

Important information about pricing:

  • All prices are listed in USD unless otherwise specified
  • Applicable taxes will be added at checkout
  • Tax rates vary by location and are calculated automatically
  • Business customers may be exempt from certain taxes with valid documentation

5. Exceptional Circumstances

Limited Exceptions

While our general policy is no refunds, we may consider exceptions in very rare circumstances.

When We Might Consider Exceptions

Refunds may be considered only in the following exceptional cases:

  • Technical issues that prevent platform access for more than 72 hours
  • Billing errors or duplicate charges caused by our system
  • Service unavailability due to our infrastructure problems
  • Fraudulent charges not authorized by the account holder

How to Request an Exception

If you believe your situation qualifies for an exception:

  • Contact our support team within 30 days of the charge
  • Provide detailed documentation of the issue
  • Include screenshots, error messages, or other relevant evidence
  • Allow up to 10 business days for review and response

Account Termination

If we terminate your account due to violations of our Terms of Service:

  • No refunds will be provided
  • Access to the platform will be immediately revoked
  • Outstanding balances remain due and payable
  • Data export may be available for a limited time

6. Contact Support

Billing Support

For any billing-related questions or concerns:

  • Email: billing@qunvert.com
  • Response time: Within 24 hours during business days
  • Include your account email and transaction details

Technical Support

For platform or technical issues:

  • Email: support@qunvert.com
  • Live chat: Available in your account dashboard
  • Help center: Comprehensive documentation and guides

Important Reminder

By using Qunvert's services and making a payment, you acknowledge and agree to this refund policy. Please review this policy carefully before subscribing to any of our services.

Questions About Billing?

Our billing support team is here to help with any payment-related questions.

Contact Billing Support